Shopper Info:

A Note on Mask and Panel Delays

We’ve had shipment processing issues leading to some of our orders being delayed.

Important Announcement for my Customers

Update: Orders shipped prior to #1848 have shipped, other orders on backorder. until July 22.

We discovered we had a portion of packages in the 1300-1500 range stolen from a scheduled pickup. We’ve aimed to check individual orders, but if you haven’t received your package, please contact us to ensure we re-send or refund your order.

Update:

We are currently waiting a backorder of our mask components. If you would prefer a refund to waiting, please contact chelsea @ lumencouture.com

Thanks for your continued understanding and support, as we work with small manufacturers and are navigating shipping unpredictability during COVID.

Products using tech other then the ultra-thin matrix panels (matrix line apparel, stardust, and dark power line) are shipping as usual within 2-3 days of purchase.